- Refund Policy
We’re committed to ensuring you’re satisfied with your purchase. If you’re not satisfied with your order, we offer a 14-day refund policy. Refunds apply to unused items returned within this period. - Eligibility
Please note that the following items are not eligible for refunds:
Used or washed items
Items with damaged or missing labels or packaging
- Refund Request Process
To request a refund, please follow the steps below:
Contact Customer Service: Within 14 days of purchase, please contact our Customer Service team by email or phone with your order number and the reason for the refund.
Obtaining Refund Authorization: Our Customer Service team will review your request and, upon approval, send you a refund authorization and return address.
Returning Items: Please return the item to the address provided by Customer Service and retain proof of mailing for future inquiries.
Item Inspection: Once we receive the returned item, we will inspect it to confirm its eligibility for a refund.
Refund Processing: If the item is eligible for a refund, we will process the refund within two business days of confirmation and the refund will be credited to the original payment account.
- Refund Methods
Refunds will be processed through your original payment method. For example:
If you paid by credit card, the refund will be directly credited to that credit card account.
If you paid with another payment platform, the refund will be credited to the corresponding account.
- Shipping Costs
Original shipping costs are generally not refunded when a refund is made, unless the return is due to product quality issues or incorrect shipment. - Refund Time
Refund processing time is typically two business days; the exact time it takes to reach your account may vary depending on the processing speed of your bank and payment platform. - Example Situations
Quality Issues: If the product is defective upon receipt, you may request a full refund or exchange.
Product Non-Conformity: If the product you received does not match the product you ordered, we will cover the round-trip shipping costs to ensure a worry-free shopping experience. 8. Contact Us
If you have any questions during the refund process, please feel free to contact our customer service team:
Email: [email protected]
Phone: 9379821462
We will be happy to assist you and ensure your issue is resolved promptly.